Privacy Policy

Last updated: 10 October 2026

1. Introduction

cognovaiq Video ("we", "us", "our") is dedicated to safeguarding the privacy of individuals who visit and use our website and services. This Privacy Policy describes which personal data we gather, the reasons for collecting it, and the manner in which we treat such data during your use of our website and services.

2. Legal Basis

We handle personal data based on one or more of the following legitimate grounds: fulfillment of contractual obligations, adherence to statutory requirements, pursuit of our lawful business interests, or your explicit authorization.

3. Data Retention

We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.

4. Cookies

We utilize necessary and measurement-based cookies to ensure site functionality and evaluate how visitors engage with our platform. You may adjust cookie preferences using your browser options.

5. Security

We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.

7. Changes

We may update this Policy from time to time. The latest version will always be available on this page with the updated date.

8. Information We Collect

• Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
• Contact data - electronic mail address, telephone number, street address.
• Financial data - payment details, transaction history, source-of-funds information.
• Technical data - Internet Protocol address, web browser specifications, system identifiers, tracking technologies and behavioral data analytics.

9. Sharing and Disclosure

We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.

10. International Transfers

Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.

11. How We Use Your Data

• To authenticate identity and fulfill legal and regulatory requirements.
• To deliver, sustain and enhance our platform and service offerings.
• To process payments and detect fraudulent activity.
• To get in touch with you about your account, service changes and assistance needs.
• To send marketing communications where you have consented (you may opt out at any time).

12. Contact

Should you have inquiries regarding privacy or wish to assert your data protection rights, please reach out to the cognovaiq Video Privacy Compliance team by visiting our contact page.

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